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Best Buy Consumer Relations

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Mar 19 (23 hours ago)

Manuel,

Thank you for contacting Best Buy about your recent Kingston RAM
purchase. I\’m Michael with Customer Care.

We\’re sorry to hear that there is an issue with your purchase. When Best
Buy sells a new, factory-sealed product, this is precisely how the
manufacturer represented that product to us. If a customer finds the
incorrect make and/or model product inside a factory-sealed package (or
if all or part of a factory-sealed product is missing), Best Buy feels
that the manufacturer is in a better position to address such incidents.
Please contact Kingston Technology Company directly at 800-435-0640.

Thank you for sharing your comments with Best Buy. Please do not
hesitate to contact us with additional questions or concerns.

Best Wishes from Best Buy,
Michael and the Customer Care Team